Last updated: August 10, 2026
This Refund Policy explains the conditions under which clients of Sweetface Global Inc. ("Sweetface Global," "we," "us") may request a refund for design, video production, or media services.
All services are custom-quoted based on project scope, timeline, and deliverables, and quoted in US Dollars (USD). Refund eligibility depends on the stage of work completed at the time of a request.
Engagements typically begin with a deposit that secures your project slot and covers initial discovery, planning, and concepting work. Deposits are non-refundable once work has commenced.
If you cancel before any work has started on your project, you are eligible for a full refund of any payments made, minus any processing fees already incurred.
Once work has begun, refunds are prorated based on the percentage of deliverables completed and hours invested, as documented in your project agreement. Completed and delivered milestones (e.g., finalized brand assets, delivered video edits) are non-refundable.
We offer a defined number of revision rounds per project phase, outlined in your project agreement. If you are not satisfied after all included revisions, contact us to discuss a resolution before requesting a refund.
To request a refund, email us at info@sweetfaceglobal.com with your project details and reason for the request. We will respond within 5 business days.
Sweetface Global Inc.
211 W 19th St Ste 103, Cheyenne, WY 82001
Email: info@sweetfaceglobal.com
Phone: (229) 234-8450
Sweetface Global